Aster DM Healthcare Launches Free 24/7, Online COVID-19 Portal to Advice People Seeking Medical Help in India

Bengaluru, Karnataka, India:  

  • Aster COVID-19 Support Centre to provide free teleconsulting services through 13 hospitals in India across 5 States
  • Doctors from Internal Medicine and Emergency departments to operate the 24/7 helpline

In the wake of the on-going coronavirus (COVID-19) outbreak, Aster DM Healthcare and Aster Volunteers have launched a 24/7 COVID-19 Support Centre for people from across India. The tele-triage (assessment of the condition and appropriate guidance for treatment) service will be free for everyone across India who are seeking medical help if they suspect they have symptoms related to the novel coronavirus disease. India has reported 153 cases and appropriate precautionary measures need to be adopted to curb its spread by identifying and reporting the symptoms early on.
People can register on the website or Facebook page of any of Aster’s 13 hospitals in India namely, Aster Medcity Hospital in Kochi; Aster MIMS Hospitals in Calicut, Kannur and Kottakal; Aster CMI and RV Hospitals in Bengaluru; Aster Aadhar Hospital in Kolhapur, Aster Prime Hospital in Hyderabad and Ramesh Hospitals in Andhra Pradesh; and book an appointment with healthcare experts. The appointment would be conducted by internal medicine and emergency experts through a video call following medical protocols approved by local authorities and WHO for triaging COVID-19 patients.
Speaking about the initiative, Dr. Azad Moopen, Founder Chairman and Managing Director, Aster DM Healthcare said, “In these trying time, we would like to put every possible measure in place to help people identify symptoms related to coronavirus and get appropriate help on time. The online service promotes social distancing while it also gives patients easy access to expert advice when they need it the most. A teleconsulting tool like Aster COVID Support Centre has the potential to enable earlier detection of cases and channelize patients to seek appropriate treatment on time.”
Dr Harish Pillai, Chief Executive Officer, Aster DM Healthcare India said, “Through this online support centre, we aim to reach out to patients who might be experiencing symptoms related to the coronavirus infection and are seeking professional help. Our experienced doctors will be available to answer all questions to the best of their knowledge under the guidelines defined by the government and the World Health Organisation.”
‘Aster COVID-19 Support Centre’ has been operational from 18 March, 2020 with calls being received from people across India. People can log into the below websites to seek appointments:

Aster Medcity Hospital, Kochi:
Aster MIMS Hospital, Calicut:
Aster MIMS Hospital, Kannur:
Aster MIMS Hospital, Kottakal:
Aster CMI Hospital, Bengaluru:
Aster RV Hospital, Bengaluru:
Aster Aadhar Hospital, Kolhapur:
Aster Prime Hospital, Hyderabad:
Ramesh Hospitals in Andhra Pradesh:

About Aster Volunteers, the global CSR programme of Aster DM Healthcare

Aster Volunteers programme, the global corporate social responsibility initiative of Aster DM Healthcare, was launched on occasion of the company’s 30th anniversary in 2017 and provides a platform which bridges the gap between people who would like to help with those in need. Driven by Aster DM Foundation, through various initiatives, the programme has been able to impact 1.3 million+ lives across geographies. Aster Volunteers have been able to treat 282,254 individuals through mobile medical camps; 165,652 people have benefitted from basic life support trainings and 35,440 free surgeries as well as health investigations were conducted; supported with the recruitment of 110 differently abled people and treated 525, 517 people through 3,584 medical camps. The aid programme in Somali land, Jordan, Bangladesh and Kerala has benefitted 288,158 people; while 20,920 children have benefitted under Child Health & Wellness initiatives. Aster Volunteers have also undertaken 131 initiatives towards Sustainability & Community Connect.
About Aster DM Healthcare

Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary and quaternary healthcare through our hospitals, and clinics. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC states through our differentiated healthcare services across the “Aster”, “Medcare” and “Access” brands.
For more information about us, please visit 


Certain statements in this document that are not historical facts are forward looking statements. Such forward-looking statements are subject to certain risks and uncertainties like government actions, local, political or economic developments, technological risks, and many other factors that could cause actual results to differ materially from those contemplated by the relevant forward-looking statements. Aster DM Healthcare will not be in any way responsible for any action taken based on such statements and undertakes no obligation to publicly update these forward-looking statements to reflect subsequent events or circumstances.

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